3214 South 27th
In business for 16 years, Laura's Boutique has a two fold business philosophy. "A woman who comes in and makes a purchase should be smiling. Also, I feel all people should treat others like they want to be treated. The Golden Rule is not only important in one's personal world, but absolutely necessary in a business world." Laura Weber the founder and owner of Laura's, says that manners do not cost anything. All customers should be treated with kindness. That kindness has turned many into patrons for years and years, and some into friendships.
A customer had this to say, "At Laura's Boutique you experience ethical practices most of us thought were lost to this generation. Practices which embody honest service, good quality and concern for the needs and wishes of customers. Practices, which over time, have convinced most customers to become good friends as well as good customers." Another customer said this: "Laura Weber possesses the rare trait of humanity towards everyone who crosses her path. Many successful business people leave their "human coats" at home, all in the name of image and profit-making. Yet Laura has managed to wear her human coat with humor, warmth and charm. You've heard of "random acts of kindness"? With Laura, they are not rare or random, just quietly done with no fanfare. Laura's Boutique sums up their ethical policies this way, "I think if you are a good person and treat people right, they will always remember you." "I am truly touched and blessed to be a part of the Big Country. I am convinced that, to give is to receive. I hope I can give back to the community for many years to come. I thank the community for what it has given to me."
Associated Publishing Company
303 S Pioneer
Associated Publishing Company puts ethics at the top of their published statement of values. "We will practice the highest standards of personal ethics and integrity so that in all our relationships we can have pride in ourselves and our company." Customers and employees come first with Associated Publishing. From the company's Statement of Values: "We will strive relentlessly to exceed our customers expectations so that they will want to continue to do business with us."
In the company's statement to the Torch Award Judges they said this about their ethical relationship with their customers, "A valued customer is always right. The customer has the opportunity to tell us the amount of credit they believe they should receive if we make a mistake in their ad program. We want 'customers for life'. One way they fulfill that promise is their published policy of "our response time to customer and consumer complaints regarding account service or product errors must be minimal from initial contact to resolution." Associated's attitude toward employees is simple, "Employees are our greatest asset. Each department is divided into teams that suggest policy ideas to management, that are employee related as well as strategically related." The company has this to say about it's responsibilities to suppliers... "We treat suppliers with respect. We view them as a part of our team so we pay our bills on time..." As you might expect Associated Publishing feels a deep commitment to the communities it serves, viewing them as the source of their success. The company attempts to return a portion of its success to the community. As an example in Abilene, the company matches every dollar their employees donates to United Way.