Cary Services Inc
902 Petroleum Dr
Cary Services is a commercial Heating and Air Conditioning Service company. In 1997 they acquired Abilene Ice Machine Company, to complement their service business. The company has offices in Abilene, Big Spring and Midland.
The person who nominated Cary Services for the Torch Award had this to say, "I work with many air conditioning contractors and Cary Services has the best operation in town." Many of their other customers agree. A customer in Hamlin had this to say, "Your technicians have done an excellent job for my store. They get here quick when I call and are very friendly. I know I can count on you guys when I have a problem.
The company knows that the beginning of success starts with employees. They had this to say about employees. "Service companies such as ours are a people business. Employing personnel with strong communication skills and positive attitudes is paramount in finding people that will serve others." The company also says, "Putting your customer first is the first step". They employ two separate programs to solicit direct feedback from customers. Partners in Progress is a formal face to face program to encourage frank discussion on the company's performance. The company also uses direct mail to search for less formal feedback.
President and CEO Mark Cary had this to say to the judging committee, "I challenge you to find a company of our size, in our industry that meets or exceeds the daily execution of the highest ethics and principals that all business owners should hold dear, and any customer should covet in a vendor."