Significant numbers of consumers are contacting the Better Business Bureau regarding a mailing they've received from HomeServe USA. The mailings in form recipients that they are responsible for the maintenance and repair of their exterior water lines, leaving them liable for repairs which could potentially cost thousands of dollars. It provides an 800 number and a deadline to enroll in their water Service Line Coverage. Some consumers have stated the mailings appear to be from a local government agency or utility company.
The BBB is advising consumers to review these notices carefully,particularly the portion that says HomeServe USA is an independent companyseparate from your local utility or community. The BBB received similarwaves of calls related to HomeServe USA mailings in both February and May of this year.
The BBB also notes that while the company is correct when they sayhomeowners are responsible for the maintenance and repair of their waterlines "utility service connection to your home," the warranty coverage theyoffer is optional.
Similar to any warranty, service plan or insurance policy, it is up to the consumer to determine its value and whether or not it's worth purchasing," They should also be clear about what is covered under the policy offered, as well as what is not
n>Although HomeServe USA is headquartered in Stamford, CT, the company does claim a Post Office Box in Austin TX. Read the service contract very carefully and make sure you have a clear understanding of it, especially each of the exclusions, before agreeing to buy coverage. Do not purchase any coverage over the phone without seeing a contract with all details that were discussed verbally set down in writing.
- Make sure you're familiar with the company's cancellation policy in case you change your mind after signing up.